What steps must the dispatcher take when notified of a malfunctioning automatic crossing warning device?

When a dispatcher is notified of a malfunctioning automatic crossing warning device, the appropriate action is to notify the ESRD (Emergency Services Response Department) and obtain detailed information about the malfunction. This protocol is crucial because it ensures that the issue is addressed promptly and safely. The ESRD is responsible for managing the safety of rail operations, including dealing with equipment failures that could compromise safety at crossings.

By communicating with the ESRD, the dispatcher can gather critical information that helps in assessing the situation, implementing interim safety measures, and determining the necessary steps for repair or alternate procedures. This action not only prioritizes the safety of train crews and pedestrians but also aligns with the operational protocols that dictate how dispatchers handle emergencies and safety-critical events. Timely communication and reporting are essential in preventing accidents and ensuring smooth operation in the face of equipment failures.